Shipping Policy

Processing Time

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders or during holiday seasons, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Rates & Delivery Times

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number. You can use this to follow your package's journey to you.

Please note that delivery times are estimates and not guarantees. Delays can occasionally occur due to customs processing or courier circumstances beyond our control.

Customs & Import Duties

For international orders outside the EU, your order may be subject to import duties and taxes (including VAT), which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient.

We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.

Packaging

Each piece is carefully wrapped in tissue paper and packaged in recyclable materials. We believe in sustainable practices and minimize packaging waste while ensuring your items arrive safely.

Lost or Damaged Packages

If your package appears to be lost or damaged in transit, please contact us immediately at thesaffronfashion@gmail.com. We will work with you and the courier to resolve the issue.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.