Returns & Exchanges

Our Return Policy

You have 30 days from the date you receive your item to request a return or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags attached, and in its original packaging.

We understand that handcrafted items are special, and we carefully inspect each piece before shipping. Please note that slight variations in color, pattern, and texture are natural characteristics of handwoven ikat and not considered defects.

How to Return an Item

1. Contact us first: Send an email to thesaffronfashion@gmail.com within 30 days of receiving your order. Include your order number and reason for return.
2. Wait for confirmation: We'll respond within 2 business days with return instructions and a return address.
3. Pack carefully: Return the item in its original condition and packaging. We recommend using a tracked shipping service.
4. Ship it back: You are responsible for return shipping costs unless the item is defective or we made an error.

Refunds

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days. Please note that original shipping costs are non-refundable unless the return is due to our error.

Late or missing refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.

Exchanges

We're happy to exchange items for a different size or color if available. To request an exchange, please follow the same return process and let us know which item you'd like instead.

Due to the handcrafted nature of our pieces, availability may vary. If your preferred replacement is not available, we'll offer a full refund or help you select an alternative.

Items That Cannot Be Returned

For hygiene and quality reasons, the following items cannot be returned:

• Items marked as final sale or custom-made pieces
• Items that show signs of wear, washing, or alteration
• Items returned without original tags or packaging
• Items returned more than 30 days after delivery

Damaged or Defective Items

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately at thesaffronfashion@gmail.com with photos of the issue.

We will evaluate the issue and provide a replacement, exchange, or full refund (including return shipping) at no cost to you. Your satisfaction is important to us.

International Returns

International customers are responsible for all return shipping costs and any customs fees that may apply. We recommend using a tracked shipping service for international returns.

Please note that import duties paid on the original shipment are typically non-refundable by customs authorities.

Care & Maintenance

To keep your ikat pieces beautiful for years to come, please follow the care instructions on the garment label. Most of our pieces require gentle hand washing or dry cleaning. Proper care is essential to maintain the quality of natural fibers and traditional dyes.

Items damaged due to improper care cannot be returned or exchanged.